ANTS --- All Access Online Telecommunication systems, integration of new technologies and modern management concept, creating a new era of e-commerce marketing services to telecommunications. ANTS not only for telecommunications companies to flexible, fast and efficient access to the zero real-time services enhance customer satisfaction, but also break through time and space limits of their personalized service and low-cost carriers to gain market competitive advantage.
ANTS The advanced architecture, open system interfaces, strong service capabilities and good scalability, will help telecom companies easily and quickly create a new marketing platform for the realization of online product catalog services, business acceptance, business inquiries , online marketing, business information dissemination, market information collection to provide a good channel at the same time, but also for large customers rich personalization services.
ANTS application background
An increasingly competitive telecommunications industry requirements
With the rapid development of information technology and the deepening of China's telecommunications reform, telecommunications competition in the market has become to face reality. The traditional model of telecommunications services faced by marketing new ideas, new technologies and new challenge mode, enable telecom enterprises continue through the integration of resources, enhance service, Tuozhanqudao Deng to enhance their own competitiveness. Meanwhile, Internet users to meet the growing telecom business and telecom service needs, ensure that the telecommunications company's market in fierce competition in the Youshi, the telecommunications companies being institutional innovation, technological innovation base point, through the operation, management and service mode changes to the full purpose of enhancing competitiveness. Carry out online marketing and telecommunications services, and build "online marketing services platform for telecommunications "------" online bureau," is one of the important measures. Telecommunications business and services to achieve online marketing, not only the increasingly fierce competition in the telecommunications market demands, but also for traditional telecommunications revolution in the way marketing services, marketing services represent the future of telecommunications development.
Telecommunications industry in the era of e-commerce
E-commerce information technology and traditional industries closely integrated with all aspects of the ties, social development trend of information technology. With the application of Internet technology and the rapid development of various web-based applications are also constantly developing in depth. Telecom operators as the vanguard of China's information construction, with the deepening of telecom reform and the increasingly fierce market competition, corporate strategy is to promote their high information technology, which optimize business processes, reduce operating costs, improve service quality have become core telecom companies to enhance the competitiveness of the key. "Internet Telecommunications Bureau," 绯荤粺 introduction, both carriers to adapt to new technological developments and the new situation of market competition under the Xu Yao, Ye Shi telecommunications operation services on Dianzaishangwu of times.
Telecommunications needs of business model innovation
Traditional telecommunications marketing and service models by time, space, manpower and investment constraints, the information age more and more new ideas, new technology shocks. Break through the constraints of time, providing real-time Zero is the information age services to the people of the telecommunications marketing and service requirements; reduce operating costs, improve operational efficiency is the telecommunications company to meet market competition. Therefore, the construction of the Internet bureau, and build new model of telecom marketing services to telecommunications marketing and service onto the Internet, allowing users to stay at home can easily handle a variety of telecom services and enjoy the hierarchical and personalized telecommunications services, is Marketing service model of today's telecommunications reform, the future of telecommunications is an important channel for marketing services.
ANTS System Overview
I. Introduction
ANTS is the English abbreviation Allcom Network Telecom System, through the whole digital according to China Telecom Guangdong Telecom Company is to achieve integration of business and service Internet could decrease the operating costs, improve productivity purposes that their business needs, with a leading Smart AEAI architecture and J2EE, XML, CORBA specification development, and set business acceptance, online sales, customer service, information dissemination and other functions into one, with technologically advanced, safe and reliable, portable, scalable, adaptive and easy maintenance features powerful one-stop online business systems and online marketing platform for telecommunications.
ANTS based on J2EE, CORBA, and XML specifications of B / S multi-tier distributed architecture, multi-level multi-granularity of software component technology and highly efficient and flexible "core management component + business module plug-in" smart AEAI frame design through the CORBA / EJB distributed object, XML and ORB / DB connection pool and other technology to provide business users to customize and plug-type interface, the dynamic configuration of its business plug-in, identification and load, and to support dynamic load balancing.
Second, the architecture
Third, the main characteristics
? Nature: the system architecture based on open standards J2EE, MVC model using multi-layer B / S Architecture and XML message bus, carry out business through the integration of CORBA, both to protect the user's previous investment, but also all the business processing EJB package through the SOAP protocol to support WebService dissemination services, to adapt to future development
? Security: using the latest encryption techniques and advanced equipment, security system with the greatest security. Technical support through a firewall server is not outside intrusion; channel using SSL encryption to ensure data security during transmission; SET digital certificate provided by the confidentiality and integrity of the transaction, if necessary, to provide the legal basis of the data; multi-point multi- log way business transactions are done on each detailed records, and do multiple records, for later verification; through the design of the system operation and maintenance management module for system backup and restore the database to ensure data security systems
? Reliability: system design, efficiency and performance will be as the first focus, built-in ORB / DB connection pool and other technical and support services for distributed processing, rigorous stress testing, and have large capacity and high load The successful application of
Portability: cross-platform J2EE technology system design and development, the middle layer using EJB development, front-end through the JSP + Servlet complete, in transplantation, only need to call a different page style, the same EJB or Servlet, thus ensuring system has good portability
? Scalability: The system consists of several modules, the modules, independent, and its interface completely standardized, easy system expansion and upgrades; using the framework of XML documents to define the functions of the entire system, through the management platform can be simple system functions to increase, modify, and delete
? Manageability: The system with full modeling approach to business creation and modification, the user can select the open / cancel business operations can also be customized to ensure good custom management system; use strict MVC pattern of development that logic and business logic layer plays a clear, management and maintenance very simple, and to provide secondary development of guidelines and configuration maintenance manual
? Adaptive: the system design fully into account the continuous development of telecommunications services and introduce new, intelligent interface design to support custom XML data format, the interface screen complex integration issues, so that the new business / new users of the development, configuration and deployment more convenient; system can automatically adapt to and match the data interfaces, when the background changes or new business operations when identification
? Ease of operation: system management and user applications through Web browser, easy to operate, simple to use; system has a wealth of online support documentation, use and management modules for internal maintenance staff, as long as through the use of basic training, can complete system installation, configuration, management and maintenance, ordinary users in the process of business process, can be FAQ, business consulting online documentation and wizards, complete business applications, access to required information
ANTS System Overview
I. Introduction
ANTS is the English abbreviation Allcom Network Telecom System, is the all-pass digital company under China Telecom Guangdong province for the realization of telecommunication services and service-line integration, to reduce operating costs, increase productivity and make the purpose of business needs, using a leading Smart AEAI architecture and J2EE, XML, CORBA specification development, and set business acceptance, online sales, customer service, information dissemination and other functions into one, with technologically advanced, safe and reliable, portable, scalable, adaptive and easy maintenance features powerful one-stop online business systems and online marketing platform for telecommunications.
ANTS based on J2EE, CORBA, and XML specifications of B / S multi-tier distributed architecture, multi-level multi-granularity of software component technology and highly efficient and flexible "core management component + business module plug-in" smart AEAI frame design through the CORBA / EJB distributed object, XML and ORB / DB connection pool and other technology to provide business users to customize and plug-type interface, the dynamic configuration of its business plug-in, identification and load, and to support dynamic load balancing.
Second, the architecture
Third, the main characteristics
? Nature: the system architecture based on open standards J2EE, MVC model using multi-layer B / S Architecture and XML message bus, carry out business through the integration of CORBA, both to protect the user's previous investment, but also all the business processing EJB package through the SOAP protocol to support WebService dissemination services, to adapt to future development
? Security: using the latest encryption techniques and advanced equipment, security system with the greatest security. Technical support through a firewall server is not outside intrusion; channel using SSL encryption to ensure data security during transmission; SET digital certificate provided by the confidentiality and integrity of the transaction, if necessary, to provide the legal basis of the data; multi-point multi- log way business transactions are done on each detailed records, and do multiple records, for later verification; through the design of the system operation and maintenance management module for system backup and restore the database to ensure data security systems
? Reliability: system design, efficiency and performance will be as the first focus, built-in ORB / DB connection pool and other technical and support services for distributed processing, rigorous stress testing, and have large capacity and high load The successful application of
Portability: cross-platform J2EE technology system design and development, the middle layer using EJB development, front-end through the JSP + Servlet complete, in transplantation, only need to call a different page style, the same EJB or Servlet, thus ensuring system has good portability
? Scalability: The system consists of several modules, the modules, independent, and its interface completely standardized, easy system expansion and upgrades; using the framework of XML documents to define the functions of the entire system, through the management platform can be simple system functions to increase, modify, and delete
? Manageability: The system with full modeling approach to business creation and modification, the user can select the open / cancel business operations can also be customized to ensure good custom management system; use strict MVC pattern of development that logic and business logic layer plays a clear, management and maintenance very simple, and to provide secondary development of guidelines and configuration maintenance manual
? Adaptive: the system design fully into account the continuous development of telecommunications services and introduce new, intelligent interface design to support custom XML data format, the interface screen complex integration issues, so that the new business / new users of the development, configuration and deployment more convenient; system can automatically adapt to and match the data interfaces, when the background changes or new business operations when identification
? Ease of operation: system management and user applications through Web browser, easy to operate, simple to use; system has a wealth of online support documentation, use and management modules for internal maintenance staff, as long as through the use of basic training, can complete system installation, configuration, management and maintenance, ordinary users in the process of business process, can be FAQ, business consulting online documentation and wizards, complete business applications, access to required information
ANTS service plug-in
1, telephone service
Functions: to provide regular telephone, ISDN, exchange lines pass, prepaid, 800 and other kinds of businesses receiving phone functions
? Ordinary telephone new clothes: the user to enter a simple users, accounts, business information, you can complete the new look admissible function
? ISDN New Clothes: newly installed user input information, you can complete the new look admissible function
? Exchange line through new look: new clothes information entered by the user, you can complete the new look admissible function
? Prepaid New Clothes: newly installed user input information, you can complete the new look admissible function
? 800 Phone New Clothes: a regular telephone number the user can apply for 800 business tie set
? Telephone number change: the user can change the phone number online features
? Phone to change performance: Users can query to phones with the features and performance can be changed online
? Change delivery address: the user can modify the phone bill online delivery address
? Change service password: The user can modify the phone-line services password
? Ordinary telephone stop / re-machine: the user can apply for telephone line downtime, complex machine has been shut down phone service
? ISDN stop / re-machine: the user can apply for ISDN line downtime, complex machine business has been down ISDN
? Exchange line through stop / re-machine: the user can apply online through exchange lines down, has been shut down through complex machine business exchange line
? Prepaid phone stop / re-machine: the user can apply online prepaid phone down, has complex machine downtime prepaid phone service
? Caller Authentication Service Fulfillment / Modify / Cancel: enterprise users can apply for open / modify / cancel calling authentication business, and enjoy a better quality of service
Second, telephone service
Functions: to provide regular telephone, ISDN, exchange lines pass, prepaid, 800 and other telephone services of various inquiries, reported that barrier, complaints and other service functions
? Telephone Enquiry: users to log inquiries, please call the relevant user information, account information, business information, etc.
? Newly installed telephone inquiries: users to log all phone inquiries, newly installed in the receiving state business
? Telephone status query: users to log all phone service state query
? Telephone points inquiry: inquiry call long distance points situation, and can query the historical record of the integral consumption
? Immediate Huafei amount of query: Query the current tariff and the total amount, including a detailed list of
? Phone bill query: Query recent telephone bill for 12 months of bills, including local telephone and long distance
? Voice list query: Query the last 12 months of voice Huafei list, and provide the list of download
? Long distance list of query: Query the last 12 months of long distance list, and provide the list of download
? Real Huafei collection: query past arrears records and real-time payment through bank account
? 114 directory assistance: the user to enter the company name, you can query to the appropriate company contact telephone number, company address information, and to support fuzzy queries
? 112 reported impaired accepted: the user to submit telephone line fault, and are free to check the status and results of fault handling
? 180 complaints and suggestions received: users online some of the recommendations submitted by the telecommunications and complaints and suggestions and complaints can always check the admissibility of the results
? Prepaid phone top-up: pre-paid phone users to recharge the account online to the collection
? Pre-paid telephone balance inquiry: pre-paid phone users online collection account balance inquiries
? 800 telephone invoice inquiries: 800 Telephone Users Online invoice information
? ISDN business inquiries: inquiries, including total communication, phone records and other related business information to provide the corresponding list of downloads
Third, business cards
Function: to provide business cards accepted, recharge, change passwords, check functional
? Real-time access cards of digital products: the user-line accounts for 200 cards, account opening, after receiving a successful, real-time access to digital products, including card number and password
? Online Recharge: user card number and password system, you can top up online operations
? Change Password: The user card number and password through the system, you can modify the service code 200 cards
? Check customer information: the user through the card number and password system, you can query to the relevant customer information
? Check the balance: the user through the card number and password system, you can check the balance of 200 cards
? Query recharge records: user card number and password system, you can check the previous top-up records, including the amount of recharge, recharge date
4, data services
Functions: to provide ADSL, 163 and other data services and service functions
? ADSL New Clothes: The user can operate newly installed ADSL line to input a simple user information, account information, business information can complete the new look operation
? ADSL receiving inquiries: Users can log in at any time of the acceptance check newly installed ADSL
? ADSL password changes: ADSL users log into the system, you can modify the account password
? ADSL Package Review: dial-up users log on to the system, its application can be modified types of ADSL packages
? ADSL billing inquiries: ADSL users log into the system, you can check ADSL billing, and provide billing download
? DDN New Clothes: newly installed user input information, you can complete the newly installed pre-admissible function, and are free to log on the admissibility inquiry newly installed state of business
? DDN stop / re-use: for DDN users online disabled disabled DDN reuse business, and are free to query service status
? DDN business inquiries: user queries related to business information, and provide a list of downloads
? 163 password changes: 163 dial-up users to log in after password changes
? 163 Billing Enquiries: 163 dial-up users to log in after the billing inquiries, and provide billing download
? 163 Information: 163 dial-up users to log the user after the query-related information
5, Great Customer Service
Function: key business telecom services to major clients provide a higher quality of service "green channel"
? System log: The client may be on a large customer ID and password login system services
? Business accept: system for large custom accepted a separate interface
? Check customer information: sign-on system, users can query the information to the customer data
? Communication costs Statistical analysis: log in, users can communicate with the cost of statistical analysis in support of the chart show
? Communication quality and statistical analysis: Login system, users can communicate the quality of statistical analysis in support of the chart show
? Check contract information: Login system, large customers can check all the information has been entered into the contract and to provide electronic documents to download
? Cost reconciliations: The customer service is the function of a monthly service charge, so the system on a monthly basis to provide detailed cost data and reconciliation of work with the accounting center
? Data transmission encryption: Big customers all of the data transmission system using MD5 encryption method
? Statistical data download: The client systems all provide all the statistical data download
? Regular telephone voice service applications: large customers can apply through the regular telephone system voice
? Line rental business pre-accepted: large customers through the system can be pre-accepted line rental business operation, by the account manager responsible for tracking treatment
? ADSL newly installed pre-accepted: The ADSL customer through the system can operate newly installed pre-accepted by the account manager responsible for tracking treatment
? DDN newly installed pre-accepted: large customers through the system can accept DDN newly installed pre-operation, by the account manager responsible for tracking treatment
? Exchange line through newly installed pre-accepted: Big customers can exchange through the system line operations through newly installed pre-accepted by the account manager responsible for tracking treatment
? Online check acceptance status: acceptance for all pre-business operations, large customers can be accepted at any time online check status
? Online to submit comments and suggestions: big customer comments and suggestions can be submitted online
? Online respond to customer comments and suggestions: Account Manager back online customer comments and suggestions submitted
6, online sales
Functions: to provide fixed line prepaid cards, 17909IP phone cards, 17909IP mobile phone recharge cards, 163 on the card, 200A class card, such as 200 prepaid card online online sales function
? Background Management: provides a comprehensive product management, sales statistics, sales analysis functions
? Reconciliation Management: The system provides a complete reconciliation of the processing mechanism, the system automatically and daily reconciliation of accounts operations center
? Goods display: user login site, you can query all product information
? Shopping Cart: user login site, you can choose the products to the personal shopping cart
? Payment Management: offers a variety of flexible payment methods, either through a bank payment gateway interface, the corresponding real-time debit from bank card fees; also can be charged to the user-related phone bills, the monthly Hua Fei, the charged with the completion of the work.
? Shopping historical inquiry: the user login system, you can check the past history of shopping
ANTS runtime environment
1, the system server
Hardware environment: more than 1G memory, 40G hard disk space or more
Operating System: Solaris / Unix / Linux / Windows 2000 Server / Windows XP
Second, WEB server
Apache 1.3/Tomcat4.0/BEA WebLogic Server 6.1 and above
Third, the application server
BEA WebLogic Server 6.1/BEA Tuxedo7.1 and above
Fourth, the database system
Oracle8i/Sybase11/Microsoft SQL Server 2000 and above
5, the client
Microsoft Windows 95/98/2000/XP + IE5.5 and above
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